A Lesson in Customer Service

Not very often do I let a bad customer service experience go unnoticed. I realize everyone has bad days but it shouldn't reflect on how you treat others in a business or service environment. This morning I visited one of my favorite breakfast establishments and was shocked at how the person behind the counter acted.

I believed her when she claimed the problem was caused by the night shift not doing what is supposed to be done. Whether or not that is the case it was no reason for her to react the way she did when I told her I wouldn't accept what she had made. This establishment was one that you tell them what you want on it and then watch them build it. One of the advantages is that you can see if something isn't right and something definitely wasn't right. I pointed it out and she did what is commonly referred to as "pitching a fit"!

She threw the sandwich at the trashcan and her face got red. I could tell she was not happy but what was more surprising was that she was going to serve it to me that way. Shocking enough yes but her reaction was what made me think. If I'm having a bad day, does it show in my actions or words? Obviously this person didn't think before she reacted and now she's probably lost my business.....at least in the morning!

No matter how bad your day is going, try to keep it in check. Whether you're in the service business or not, this will help build stronger and better relationships. It also shows how well you react under pressure which could in turn help build your customer base!

www.SteveSellsGwinnett.com Steve Rider, CDPE Realtor with Keller Williams Lanier Partners in Braselton Georgia. Covering Barrow, Jackson, Gwinnett and Hall Counties in Northeast Georgia. If you're looking to purchase or sell a home in this area please contact me at 404 663 7063 or steverider1@gmail.com.